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Key Company Policies relating to purchases by credit card are as follows:
- Delivery Policy - UK delivery is by courier; overseas delivery by our overseas freight forwarders. The average timeframe for delivery in the UK will be 3 working days and overseas will depend upon the country but in the European Union would be 5 working days.
- Cancellation Policy - No order which has been accepted by the company may be cancelled by the buyer except with agreement in writing from the company.
- Returns and Refund Policy - The customer may return goods that are defective or damaged in transit. The goods must be returned within 7 days of receipt of the goods with written notice of defects or damage to the company. The company will, within a reasonable period of time examine the goods; and where defective or damaged supply new goods; or at their discretion and if the circumstances are appropriate, refund the purchase price.
- Privacy Policy - Once a credit card transaction has taken place the company will immediately remove from its records all credit card details. The company will not retain or store any customers credit card details.
The Company's general conditions of sale are contained in the following PDF
To view the Company's Price List in PDF format, Click Here |  |
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